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Tracked delivery within Australia: Flat rate of $10AUD. Free shipping for orders over $80 within Australia.
How long will it take for my domestic order to arrive? For all delivery estimates, see here.
For international shipping:
Worldwide: We use Australia Post for all international orders. We are working on getting our products into overseas warehouses — stay tuned.
New Zealand: Australia Post orders are at a flat rate of $15.
How long will it take for my international order to arrive?
Australia Post is currently running with the below delivery timings:
Australia to New Zealand: 7-12 business days
Refunds and returns
Any Yours Only product purchase can be refunded if it is returned within 30 days of purchase. This excludes subscriptions based on our subscription policy — see here.
When returning the item, it must be unused and in the same condition as you received it. We do not offer refunds on opened or used products unless you are completely dissatisfied and we do not offer exchanges.
We offer a 30 day money back guarantee if it doesn’t work for your skin – more info here. Email us at email@example.com within that time with your order number if you are not satisfied with your purchase so we can resolve any issues. Shipping costs are the responsibility of the customer and are non-refundable. We recommend you return your product/s via Registered Post with insurance. Yours Only will not be responsible for parcels lost or damaged in transit.
We will notify you once we receive and approve your return. The refund will be processed to the original method of payment.